Systems Quote Terms and Conditions

QUOTATION TERMS
  1. This quotation agreement constitutes the entire understanding at the time of quotation of the products offered and the scope of delivery.
  2. Unless otherwise specified, Chroma’s responsibility pertains to delivering a fully functioning test system and supporting documentation. The customer is responsible for facility planning and services supporting the Chroma test system.
  3. Orders canceled after receipt of PO are subject to cancellation charges are follows:
    1. 1-4 weeks – 33% of the sales price
    2. 4-5 weeks – 50% of the sales price
    3. 5-7 weeks – 75% of the sales price
    4. 8 weeks+ – 100% of the sales price
  4. Unless other arrangements are made, all outside of U.S. sales are paid as 1/3 of the list price down payment to begin work, and the remainder due prior to delivery, as cash in advance or an irrevocable Letter of Credit. Please contact Chroma before opening a Letter of Credit for details on our banking requirements.
  5. Interest on unpaid balances will be 3% per month, based on the number of days the account is past due.
  6. Unless specified elsewhere in the quote, no programming, fixture development, front/read interface panels, or product installation, are included.
  7. Pictures and images as part of the quotation are for illustration purposes only. Actual appearances may be different.
  8. UL, cUL, and other certification testing are not required unless specifically called out elsewhere in the quotation.
  9. Machine safety is the responsibility of the integrator. Chroma is not responsible for loss caused by missing or inadequate safety interlocks.
  10. Please contact Chroma’s Customer Service Department at 949.600.6400 for additional information or service/support needs.
PRODUCT TESTING, VALIDATION, AND ONSITE SERVICES
  1. In order to achieve full testing and validation of delivered test systems, Chroma will require a minimum of three (3) fully functioning UUT’s for use in verification testing prior to shipment.
  2. Any acceptance test requirements must be made available and agreed upon prior to the quotation phase.
  3. Validation of UUT’s exceeding 50kW will be performed at Chroma’s facility at 10% of the maximum power level.
  4. Any installation, provisioning, or training needs to be scheduled in advance at a mutually agreed-upon time.
PROJECT MANAGEMENT

Chroma will assign a Project Engineer for products that require assembly or specialized configurations.  He / She will be the customer’s main point of contact until the product is delivered.  Customers may expect some or all of the following activities during the construction of their Test Systems.

  • Kickoff with Chroma and customer technical teams and discussion/validation of requirements
  • Progress meetings and ad-hoc contacts for problems, issues, requirements clarification
  • Customer updates on schedules and, if any, schedule changes
  • Overseeing the construction effort, technical and QA inspections of in-work products
  • Oversee any software development, testing, and validation tasks.
  • Final delivery, signoff, and post-delivery support to final acceptance
  • Chroma reserves the right to modify the scheduled delivery date prior to final delivery as required to complete and ship the final, fully tested product.
SOFTWARE
  1. Chroma provides a fully executable, perpetual license to run and backup Chroma provided software for the purposes of the operation of the Chroma equipment and the operation of our customer’s business. Licenses are single-use via a security USB key or software license key.
  2. The customer agrees not to attempt to compile, translate, modify, reverse engineer, or disassemble Chroma-provided software.
  3. Chroma assumes no liability for misuse of provided software or from standard software “bugs”. Customer is expected to fully test provided software to ensure it operates in their environment as they require it to, in a safe and controlled environment. ONSITE INSTALLATION AND TRAINING
 

Onsite installation, provisioning, and training are optional activities and will be included don the quotation if they are planned.  Depending on the effort scope, these activities can take from one day to a week, typically about three days.

Onsite training includes operator training of the delivered test system and well an overview of any software delivered, sufficient for customer personnel to take over software maintenance.  Chroma phone support is unlimited for future questions and issues as software requirements needs to evolve.  Contact Chroma Customer Service at 949.600.6400 for additional information on onsite training programs.

ADDITIONAL GENERAL COMPANY TERMS AND CONDITIONS

Additional general company terms and conditions may be found at: https://www.chromausa.com/chroma-systems-solutions-terms-conditions/