Chroma System Solutions, Inc.
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Chroma Support Services
Chroma offers a wide range of support service programs and contracts to meet your needs. With our support programs, customers can obtain ongoing telephone, remote diagnostics, calibration, and similar services as needed or during their budget planning cycles. In addition, customers with existing support contracts receive priority scheduling and service.
Chroma’s Support Contract Services
allow customers to extend product warranties so that warranty support
is provided
on an uninterrupted basis even after the initial 12 month factory
warranty expires. Warranty period
timing can slip-away and then,
when it is really needed, becomes
unavailable, thereby resulting in a rush to secure ad-hoc funding in
order to obtain quick service for
a critical problem - usually in situations that are time sensitive.
In addition to Chroma’s world-class support contracts, the following Support Services are provided by Chroma. Call us today for additional information or a quote for any of our products or services. Chroma stands ready to help!
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Gold, Silver, and Bronze care support packages that bundle popular services to provide you cost-effective, best of breed customer services, such as post-warranty phone support, priority scheduling of RMA and calibration services, and free training programs.
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Drivers and Manuals are available online for a wide variety of Chroma Power instrumentation. These resources can also be requested by contacting us directly.
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Chroma’s calibration and RMA services will help you to extend the useful life of your test systems or instruments by keeping them well maintained and serviced. Chroma provides ECO and firmware updates automatically.
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With Chroma's in-house software development and testing services, you can take advantage of Chroma’s engineering expertise and fully setup lab facilities to get that special software application need developed quickly, or to get specialized products tested and evaluated quickly and with minimum cost.
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Chroma’s onsite support team of highly trained support engineers is ready to assist you with both short-term needs, and long term residency situations. Call us today for details and pricing.
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Chroma’s instrument rental program is designed to provide our customers with short or long term access to Chroma instrumentation for situations where the length of need does not warrant the purchase of the product.
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Pre-scheduled, cost effective, training programs, both at Chroma’s first class training facility or at customer locations, on a wide range of power instrumentation topics of interest.