These Chroma Terms and Conditions apply to each order placed with Chroma or any of its affiliates for goods and services, and supersede any other terms and conditions related to the order, unless specifically discussed and agreed to in writing. Issuance of an order with additions or changes to these terms will not become part of the order.
Except as otherwise noted in this document, all approved returns will receive credit toward future purchases only. All approved returns may be subject to a 25% restocking fee.
Chroma will retain all order records for terms established by normal business practices and those of applicable state and federal laws.
Agreements with Chroma is governed by and shall be construed in accordance with the laws of the State of California, County of Orange.
Chroma Systems Solutions provides a Quantity Discount Program that starts at 5 or more units on selected models. This discount may not be used in conjunction with other discounts or special offers but may be used in place of other discounts, whichever is greater. Consult your Chroma Systems Solutions Sales Representative for details.
Chroma Systems Solutions is a strong supporter of Educational assistance and may provide discounts to Universities and Educational Institutions for many products on a case-by-case basis. Consult your Sales Representative for details.
Most Chroma instrument products ship with CE certification. If you require CE certification, please inform the salesperson so your particular order can be confirmed to be CE certified. If your instrument is not CE certified and you require it, or if you need other certifications such as UL or SPE-1000, please let your salesperson know at time of order so arrangements can be made for this certification before shipment.
Chroma’s warranty is limited and does not apply to defects resulting from production error, mishandling or other types of misuse of any product or component. Chroma is not responsible for improper hookup or usage or damage resulting from misapplication of the products, including alteration and repair by unauthorized parties, or acts of God. This warranty does not apply to fuses, software, non-rechargeable batteries, from battery leakage, problems arising from normal wear, or failure to follow instructions. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABLITY OF FITNESS FOR A PARTICULAR USE. THE REMEDIES PROVIDED HERIN ARE BUYER’S SOLE AND EXCLUSIVE REMEDIES. NEITHER CHROMA SYSTEMS SOLUTIONS, INC. NOR ANY OF ITS EMPLOYEES OR AFFLIENTS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENCIAL DAMAGE ARISING OUT OF THE USE OF ITS PRODUCTS EVEN IF CHROMA SYSTEMS SOLUTIONS, INC. HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES, SUCH EXCLUDED DAMAGES SHALL INCLUDE, BUT ARE NOT LIMITED TO: COSTS OF REMOVAL AND INSTALLATION, LOSSES SUSTAINED AS THE RESULT OF INJURY TO ANY PERSON, OR DAMAGE TO PROPERTY. WARRANTY SUPPORT INCLUDES TELEPHONE SUPPORT ONLY AND CUSTOMER RETURN-TO-FACTORY FOR INSTRUMENTS.
Chroma includes graphical software interface (soft panels and other types of software products) with many products. This software is property of Chroma and may not be copied, sold or reissued in any other media. Software is provided for use only with instruments it was delivered with. It may not be used for any other purpose, disclosed, modified, or provide to any third-party, without written permission. Chroma provides Printed Circuit Boards and other design material as part of our product sets. Fabrication information for these components is proprietary to Chroma.
Chroma reserves the right to subcontract all or part of an order as required to satisfy delivery or quality commitments, unless otherwise noted and approved at the time the order is placed.
Instrument calibration reports, which include the calibration data on each individual unit, are available for new instrument purchases and instruments that we calibrate. The calibration process varies for each product, and calibration reports are available for every calibration. Contact the Service Department at 949-600-6400 for pricing information.
Email or fax your purchase order to:
Email: To the e-mail address shown on your quote, or to Sales@ChromaUSA.com
Orders must be cancelled in writing. A restocking fee of 25% may be applied to cancelled orders.
A Return Materials Authorization (RMA) number is required for all items returned to Chroma. Please call 1-949-600-6400 to obtain an RMA number. The RMA number is assigned to aid us in tracking your instrument. No returns will be accepted without a valid RMA number on the outside of the return package. Customers will be responsible for freight charges on all items.
Electrical Safety No Risk 45 Day Guarantee applies to Chroma branded electrical safety products sold directly by Chroma Systems Solutions in North America. Guarantee is not applicable to automated test systems, CaptivATE kits, software, or special orders that require engineering services. Product must have an RMA number and be received by Chroma Systems Solutions in working, new condition, in the original packing material, and with all accessories by the 45th day after ship date. Any shipments received after 45 days will be subject to a 25% restocking fee.
Chroma Systems Solutions, Inc. is an Equal Opportunity Employer of Minorities/Women/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.