Service and Support

Telephone
1-949-600-6400 (option 3)
North and South America

Asia, Europe, Australia, Africa

Email
service@chromausa.com

Request an RMA
Service portal

Additional Support
Service packages
Training programs
Product FAQs
Application notes
User manuals
Drivers

Calibration

Chroma offers full calibration services for all Chroma instruments and test systems. Three levels of calibration are available: OEM, Z540, and ISO 17025. Advantages of a Chroma calibration service include:

• Calibration data provided, no charge
• Any calibration adjustments performed, no charge
• Instrument external surfaces cleaned and vacuumed
• Units checked for full functionality
• Typical Turn-around-time less than two weeks, expedite available
• Repairs can be performed while in our factory if needed
• Factory trained and authorized service personnel

Repair

Chroma provides full warranty and post-warranty repair services for our entire line of instruments and ATE products.  In the event our products require repair service, our professional team will get you up and running as quickly as possible with minimal interruption. Our repair services include:

• Factory trained and authorized service personnel
• Ability to troubleshoot difficult repair issues
• Turn-Around-Time less than two weeks when parts are available
• Factory authorized parts
• Instrument surfaces cleaned and vacuumed
• Install mandatory ECOs and mandatory firmware updates where applicable

Extended Warranties

Chroma offers Extended Warranty contracts that provide you with the peace of mind that your Chroma equipment will operate with the most up time to support your business requirements.  Chroma is ready with parts, people, and services to ensure your Chroma products are operating as designed and in your possession to perform the job you purchased them for.

• Extended Warranty contracts alleviate you from funding unplanned repairs
• Chroma offers both return-to-factory and customer onsite repair options
• All extended warranty repairs have priority for repair parts
• Chroma can calibrate the unit while in the factory & on-site (additional cost)
• All repairs have full-function tests performed to ensure proper operation
• Factory approved parts and factory authorized technicians

Our service team can meet your extended warranty needs.  Contact us today to extend your Chroma product warranty.

Training

Chroma offers ongoing Software Application training courses for instrument and test system users. Chroma software solutions include: Power Pro / Battery Pro / Battery Simulator / Captivate & Soft Panels. We understand that over a period time, your team members may need the benefits of up to date Software Application training. Training classes are being offered continuously throughout the year at an affordable price.

• Training can be scheduled at your facility or at our Chroma training center
• Chroma team includes factory trained and authorized personnel
• We know the products best because we manufacture them
• Full set of training materials are provided and are yours to keep

Please give us a contact us today and we can reserve a place for you in the next up-coming course at our facility or schedule an on-site course at your work place.