Service & Support Packages
Our customer care support packages bundle popular services to provide you superior, cost-effective worry-free ownership of our products. To find out what support services are right for you, use the number under the big red quote button on the right and give us a call. We continuously strive to have the best customer care in the industry.
Automated Test System Extended Warranty Support Package
Enhanced support services for high usage test facilities
Chroma’s ATE Extended Warranty support product provides an increased level of support and customer care with the goal of providing factory like warranty support for your ATE system, once your ATE system is past the factory warranty period. With Chroma’s ATE Extended Warranty, you receive all the following benefits:
- Extended Factory Warranty/Repair
- Priority Telephone Call Handling
- Priority RMA Handling
Extended Warranty Coverage
Included with this package is extended warranty support for all Chroma instruments and software with your test system. Any failed Chroma instrument, once returned to the factory, will be repaired at no charge. Service contract customers receive priority handling over non-contract repairs so repairs can usually be turned around in seven working days or less, with no additional costs. This service does not include installation or de-installation of instruments, or shipping costs. Note that in some cases, instruments requiring repair can be repaired onsite, if performed at the same time as the calibration service. Discuss this with Chroma Customer Service when you place a call for RMA repair or ATE calibration services.
Advantages of the Extended Warranty Service are that you will receive continued support for your Chroma purchased products beyond the warranty period. Warranty period timing can slip-away and, when it is really needed, ad-hoc funds need to be obtained. The Extended Warranty coverage solves this problem by providing for “post-warranty” service availability during your purchase budget cycle. You also will obtain priority call queue handling over the standard warranty product during heavy call volume situations.
Priority RMA Handling
Should any of your Chroma power instruments require repair or when you send them in for calibration (or are using the onside calibration services provided with this product), Chroma Extended Warranty Support Package members receive priority handling and queuing for these services. This feature allows your critical business resources to be back in operation minimal interruption to your business.
Join the Chroma Extended Warranty Support program and see for yourself the difference!